FAQ

SHIPPING + RETURNS

Can you ship across Australia?

Absolutely. We ship Australia-wide with a usual delivery time of 3-7 business days from the time your order leaves our studio. In the event of expected delays or slower-than-usual delivery from our shipping provider, we will keep you updated about your expected ETA.

Do you exchange or refund?

While we do offer a 30-day exchange policy, we do not offer refunds.

All Printerra products come with a 12-month warranty.

I placed an order for local pickup, what happens next?

Pickup is available from our studio. After placing your order, we will contact you to confirm pick up dates and times.

The Address is 22 Beresford Street 2020 Mascot, NSW.

Do you offer free shipping?

Yes, all of our products come with free shipping Australia wide. We ship with couriers.

Do you ship internationally?

We only ship within Australia through our website at this stage. If you are looking for international shipping, please contact us and we can arrange a quote.

PRODUCT

How long does it take to create a custom sign?

In most cases, we need a minimum of 7 days. We’re happy to work around the clock to create your order, knowing what colours you’re working with, imagery or scripts you need, sizing, and requested materials from the get-go makes the process run much faster.

Starting from scratch? No worry–we can pick your brain and help create a draft design for your project. From here, we’ll get to sign making and keep you up dated about the expected completion time each step of the way.

What sizes are your letter boards?

We include an accurate description of the various sizes of each of our letter boards and the accompanying symbols and letter sets on each of the product pages.

Because the board dimensions and recommended or included letter sizes will differ according to each type, we recommend confirming that you purchase the exact board and size (Mini, Small, Medium, Large, or HUGE!) for your space.

See our size comparison chart here.

Can I purchase additional letters or symbols for my letter board?

In a word–yes. We sell sets of additional letters and symbols and indicate the letter sizing included with your original board so you can stay the same (sizing) course.

Shop here.

Do you offer for-hire sign services?

You bet! We have ready-for-purchase and ready-made signs that can be hired for your next big event. From fashion, photography, and film sets to weddings, our signs are let out on a single or multi-day basis so that you can have a show-stopping sign piece for just the amount of time you need.

Please visit our ‘For Hire’ page or contact us directly to enquire about what pieces we have available as well as our hiring terms and conditions.

PAYMENTS

Is it safe to pay online via your store?

Yes. We use Shopify’s secure payment gateway.

Do you accept Buy Now, Pay Later?

Afterpay is coming soon!

GET IN TOUCH

Have questions about your order, or a general enquiry?